Generally orders are final and non-returnable, but if something is lost or damaged in shipping, please send an email as soon as possible and we'll make it right. You may need to provide photos of the problem in the event of damage.
Orders are shipped from Los Angeles on Tuesdays and Fridays via USPS and generally take 2 to 6 business days.
Orders are shipped from Los Angeles on Tuesdays and Fridays. International orders may be subject to customs fees or duties of your country. International orders generally take 7 to 14 business days but may be delayed by the customs of your country. Unfortunately, hexeosis does not cover these fees so please contact us if you have concerns regarding your order.
Any other questions, please don't hesitate to ask! firstname.lastname@example.org